Job Description

Unarmed Security Officer – Yacht CruisesSignal of Downtown Baltimore, MD is hiring Unarmed Security Officers to work yacht cruises and dock operations. Officers will ensure passenger safety, enforce rules, and provide professional customer service in a fast-paced, on-the-water environment.Pay: $18–$20/hourLocation: Baltimore & Annapolis, MDBenefits:401(k)Schedule:Flexible availability requiredPeak days: Thursday–SundayDay & evening shifts4–7 hour shiftsSchedule provided 2–3 weeks in advanceMust arrive 30 minutes earlyRequirements:Maryland Guard Card OR applied (PLU/PIN required)Comfortable working on/around waterStrong communication & reliabilityProfessional appearanceResponsibilities:Conduct bag checks before boardingEnforce safety rules (no smoking, no outside liquids)Monitor passengers and de-escalate situationsAssist with boarding/disembarkingMaintain professional presence on dock and vesselSoft Skills:Visioning: Understanding the big picture and requirements necessary to deliver services that reflect company values, goals, and purpose. Can you exhibit our core values, creating peace of mind for our clients?Strategic Planning: Effective engagement, communication, planning and execution of daily security responsibilities while meeting established deadlines. Can you accurately execute security checks based on the needs of the post requirements?Financial Acumen: Understanding company measurements while executing the necessary behaviors to drive performance. Can you perform your duties to meet expectations and company benchmarks?Team Development: Communicate with Clients, team members and management effectively and in a timely manner, receiving and relaying feedback and executing follow up as needed. Can you work cohesively with a team, delivering on key objectives?Project Management: Complete understanding and execution of daily tasks and efficiently delivering services that meet the needs of the business. Can you complete your daily assigned tasks and communicate maintenance needs of company assets?Responsibilities:Will conduct and deliver various dedicated services that reflect the company's values, expectations, and consistent service in alignment with site specific instructions/post orders.Will write detailed and accurate reports utilizing company technology and web or app-based software during each shift that align with site instruction/post orders.The Ability to consistently arrive on time for shifts, clock in and out, meet time commitments, follow instruction, follow dress code and appearance standards and expectationsInteracting with internal and external customers on site cultivating a customer service relationship while striving to provide peace of mind.Consistently communicates with the Advanced Dedicated Officer or the Dedicated Branch Supervisor to promptly report any customer or property related information and concerns.Responsible for the care of any Signal equipment assigned during shift including radios, access keys/cards, vehicles, and devices, etc.Consistently deescalate issues through communication in a professional and prompt manner.Manage daily activities while meeting key benchmarks and expectations set by the Dedicated Branch Supervisor such as reporting standards and service quality.Communicate with the Dedicated Branch Supervisor to receive and disseminate information through Branch Supervisor Daily Scrum, such as the client needs and post order changes to ensure operational excellence and efficiency.Requirements:18 years of age or olderHigh school diploma or GEDPass background check and drug testMust have reliable transportationComplete training modules within first monthExcellent organization, oral, and written communication skillsDemonstrate a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all timesMust be able to move equipment weighing up to 20 poundsSignal is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

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